Effective Date: 20/10/2023
Thank you for shopping with Cateyom.com We want to ensure that you and your pets are satisfied with your purchases. If you are not entirely happy with your order, we’re here to help.
1. Refunds
1.1. Money-Back Guarantee: We offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a refund within 15 days from the date of delivery.
1.2. Eligibility: To be eligible for a refund, the following conditions must be met:
- The item must be in its original packaging.
- The item must be unused and in the same condition you received it.
- You must provide proof of purchase, such as your order number or receipt.
1.3. Refund Process: To request a refund, please contact our customer support team at info@cateyom.com within the eligible time frame. We will guide you through the return process and issue a refund once we receive the returned item.
1.4. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to be processed.
2. Returns
2.1. Defective or Damaged Products: If the product you receive is defective, damaged, or incorrect, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.
2.2. Non-Defective Returns: If you wish to return a non-defective product, you may do so within 15 days from the date of delivery. Please note that the item must be unused, in its original packaging, and in the same condition as when you received it.
2.3. Return Process: To initiate a return, please contact our customer support team at info@cateyom.com We will guide you through the return process and provide instructions on how to send the item back to us.
2.4. Return Shipping: Customers are responsible for the cost of return shipping for non-defective items. In the case of defective or damaged products, we will cover the return shipping expenses.
3. Exchange Policy
3.1. If you wish to exchange an item for a different product, please contact our customer support team at info@cateyom.com We will assist you in the exchange process and provide further instructions.
4. Contact Us
If you have any questions or require assistance with the refund, return, or exchange process, please contact us at info@cateyom.com We are here to ensure your satisfaction and address any concerns you may have.
5. Updates to Policy
We may update our Refund and Return Policy to reflect changes in our practices or for legal reasons. Any updates will be effective upon posting on the website.
By shopping with Cateyom.com, you agree to the terms and conditions outlined in this Refund and Return Policy. Your satisfaction is important to us, and we are committed to making the process as smooth as possible.